FAQ

Membership Questions

Have additional questions? Reach out via email or text (contact listed below).

Is this a recurring monthly membership?

Yes, your membership renews every month on the same day that you sign up. Upon renewal you will also receive your next set of 4 or 8 credits.

How do I cancel or change my plan?

You can cancel your account from the member login and then select your profile and visit Billing to cancel your subscription. If you are looking to upgrade or downgrade your account please message us via the app or email with your request.

Do credits rollover into the next cycle?

No, credits must be used by the end of your billing cycle and will reset to the default amount each month.

What is your refund policy?

All sales are final and there are no refunds. If you ever need to cancel your membership you must do so before your next billing cycle. Please follow the instructions listed above or in the onboarding email you received when purchasing to cancel your membership.

How do I check my next billing date?

Visit the member login and then select your profile in the top right hand corner of the page and visit Billing tab.